Customer Reviews

Geoff Hassing Tacoma Wa.
Quality Excellent

I've used Knight Lock & Safe on many occasions for my own house as well as a property I manage and have always been very happy with their work and professionalism. Lee, the owner is very knowledgeable and knows his stuff. He won't try to sell you something you don't need and will do what he can to save you money. I highly recommend Knight Lock & Safe to anyone looking for a locksmith in the south Puget Sound area.

A.S. Gig Harbor Wa.
Quality Excellent

Jenny Ainsley, Gig Harbor Wa.
Quality Excellent

We hired a different Locksmith company from a 1-800 service. It took him 4 hours to arrive and the work was never done properly. The man made us pay him in advance with our credit card before he came out. Frustrated, I then called Lee at Knight Safe and Lock. He came right out and did the job the other "Locksmith" said could not be done, at a fraction of the cost the other guy charged me. Knight Safe and Lock are truly professionals.

Chelsea Watkins Gig Harbor Wa.
Quality Excellent

I had spoken to Lee in the past about putting a special lock on a metal door at my office. Apparently it's a difficult job, and in the past I had hired a different locksmith to do it, for what I thought was a spectacularly high price. When that locksmith got to the site, they didn't have the tools to do the job, and I felt like I'd gotten a reprieve. In the mean time I started to do some research on my own and called Knight Safe & Lock because of the good reviews on Yelp. On the phone Lee was smart, patient, and really open to working with me and finding an option that would work for me. He agreed that the price that the other locksmith wanted to charge was pretty high. In the end I decided to wait on that lock.

Today I needed a locksmith for a different lock, so remembering how great Lee had been, I called him. He was on site in 40 minutes, and had the entire lock replaced and upgraded in less than 30. The new lock looks better than the old one, and is much more secure. I don't have anything to compare it to, but I was extremely happy when I saw the bill. I was expecting such a fast response time and upgrading to a better lock to leave quite a noticeable hole in my bank account. But it wasn't bad at all.

And in person he's just as patient and smart. He really talks to you about what your options are. Sometimes I find that people in the trades like to tell you what you need to do, and look at you like you're an idiot if you don't do what they want you to do. Lee doesn't talk down, he just explains your options in a really clear and easy way.

This is a real, honest to goodness locksmith, and a great company to do business with.

Big Lots Pearl Street Tacoma Wa.
Quality Excellent

Lee came out and opened our safe which 3 other companies had attempted to open and failed. He is highly skilled and professional. Even though he came to Tacoma from Gig Harbor we will never call another locksmith again. There are a lot of shady companies out there who say they are professionals, and they are not. Knight Safe and Lock exemplifies a higher standard in professionalism that is hard to match anywhere. Highly recommended!!!

Jeff Renquist Lakebay, Wa
Quality Excellent

Patty Furst, Gig Harbor Wa.
Quality Excellent

Jeff Sharper, Port Orchard, Wa.
Quality Excellent

My wife and I had to let go of our house keeper (personal reasons) so we had to call a locksmith because she claimed she had lost the key?!
Really!? Anyway, we called a different locksmith company that didn't answer us the first time so we decided to give a chance to this company. They responded quickly to our call and showed up that afternoon. The tech was very professional and informed us about the entire process. I felt at ease. well done.

Rest assured that if I ever need a locksmith again he is on my contacts list.

Jennifer Kingsman, Gig Harbor, Wa
Quality Excellent

I was rushing this morning for work.... Unfortunately I have locked my keys in my car.
I had to call someone to come and help me fast to get my keys back so I have called Knight Safe & Lock. I have to say they gave me a great price plus their customer service was super friendly! It took them about 14 minutes to get there and few seconds to finish the job.. I'm totally saving their number. Would definitely recommend them to any of my friends or family.

Bill Parker, Gig Harbor, Wa
Quality Excellent

I have lived in Gig Harbor since 1989 and owned my own business since 1991. Whenever I needed a locksmith, I would call on Knight Safe & Lock. I have used other lock smiths over the years and they have been Ok but Knight Safe & Lock has never missed a beat with my personal lock needs and business lock needs. To go into detail, whenever Knight Safe & Lock said they would show up at a certain time, guess what, they were always there, always on time. If ever Mr. Mentzos could not make the appointment on time, he would always call to notify me when he would be arriving. Very professional service and really a nice guy to deal with. I don't ever remember a time over the many years I have used Knight Safe & Lock, that they could not do the job I would ask them to do. His charges are very reasonable too. I am happy to know that there is such a quality locksmith so close to my business and my home that I never worry about a job not only getting done, but getting done right the first time.

Jack Davidson, Olalla Wa.
Quality Excellent

We hired a different Locksmith company that said they were local but were NOT. It took him 4 hours to arrive and he could not unlock my car!!! The man made us pay him in advance with our credit card before he came out so I was charged a service call fee for nothing!!!. Frustrated, I then called Lee at Knight Safe and Lock. He came right out and did the job the other "Locksmith" said could not be done, at a fraction of the cost the other guy charged me. Knight Safe and Lock are truly professionals. Beware of other companies that say they are local. Knight Safe and Lock are actually local and do a great job!

Helen Fox, Manchester Wa.
Quality Excellent

Called around for reasonable prices on a locksmith. Every place I called wouldn't give me an exact price quote but a range of what it could be and on top of that a very high fee just to come out to quote. We had just purchased a new house and needed to re-key. Lee was prompt at calling me back, scheduling an appointment and gave me a quote that was not only super reasonable but lower than what everyone was charging. I knew even from the phone call that he was going to be a great locksmith!

His customer service is amazing and one of the most friendly service guys you will ever meet! He gave us great advice on which locks to rekey and didn't try to sell us on the extra stuff. Really appreciated his honesty! Next time I need a locksmith, I am going to call Lee. As a business owner myself...support local businesses! 🙂 If you need your house rekeyed for the best price in town, call Knight Safe & Lock!

Gene Washburn, Fox Island Wa.
Quality Excellent

I've had a considerable amount of experience with a variety of locksmiths....many decent/mediocre. I must say that I was inspired to write a review for so many reasons. First of all, I called them at 7am and they answered...were pleasant and accommodating. Then I shared what I needed and he told me he would be happy to fit me in today. He knew how frustrated I was dealing with another company here in town. I had these other guys rekey the locks on my home and the keys never worked right. After having them back 2 or 3 times I gave up and called Knight Safe & Lock. He came out, rekeyed the locks correctly and all of my keys worked perfectly.

This guy is efficient, reasonably priced, trustworthy, timely, friendly and an all around nice person. Thumbs up!!!

Meliana5647, Gig Harbor Wa.
Quality Excellent

My experience with Lee from Knight Safe & Lock was easy, pleasant and informative. He is knowledgable, professional, honest, quick and very efficient. He did not try and push a sale and reassured me with facts to help me make my 'lock' decision. I am very happy and thankful for the work that he did and I would recommend him to anyone looking for a great experience with a locksmith. I will definitely be calling Lee from Knight Safe & Lock for all of my future locksmith needs. Thank you again for your excellent service!

Monique Gelespy, Allyn Wa.
Quality Excellent

We were about to leave on a 4 day weekend in the San Juans when my husband's key snapped off in the lock on our front door. Of course, the one time I forgot to bring my house key... We googled locksmiths, found Knight Safe & Lock, and we are so glad we did! He was incredibly fast for a Friday evening, managed to get us in without destroying the lock, made us 2 new keys (to replace the broken one and a spare), and was very friendly and helpful. All this, and he was extremely affordable, charging about half of what we were expecting to pay. Lee saved our weekend and has been added to our speed dial in case we ever need a locksmith again.

Brenda Davis, Gig Harbor Wa.
Quality Excellent

I accidentally locked my 2 year old son in our car, and after one police officer and another locksmith (I won't name names), Knight is the only one who could open the car! If it wasn't for him, I would have had to break the window. He showed up fast and was very compassionate about the situation. With modern cars today, it's very hard to break-in, and he took charge and figured out exactly what to do... And his last concern was getting paid. A very nice guy who rescued this momma!!

5 Guys Burgers, Lakewood Wa.
Quality Excellent

We accidentally shut our safe door with the electronic keypad draped over the top of the door. We were changing the batteries and someone shut it locking it up. We called our regular locksmith out of Tacoma and their "safe expert" came out and actually said "This safe can not be opened". We then called the manufacturer who told us to call Knight Safe & Lock out of Gig harbor because they were registered with them. Lee came out and had the safe open in under 30 minutes. We were very pleased with his work and skills to open the safe that "Could not be opened". like the other "safe expert" said.

Jamie Sorenson, Gig Harbor Wa.
Quality Excellent

Lee was fantastic. He was on time and gave me a call to let me know he was on his way. The lock on the door leading from my house to my garage broke and it took him less than 5 minutes to fix. He also pointed out some security issues in the garage and gave me some great tips on how to secure that area. Since he was here I also had him look at my French doors leading outside that have always been a little flimsy (they even blew open during a storm once). He made a couple of quick adjustments and it made all the difference! Lee went above and beyond what I expected when I called a locksmith. I feel like I received a home security consultation as well. I will be calling Knight Safe & Lock again for any future issues and will recommend them to friends and family. Thanks again Lee!

Michael Durr, Gig Harbor Wa.
Quality Excellent

We have used Knight Safe & Lock for all of our commercial properties over the last 20 years or so. They always do a great job, show up on time and on budget. There are a few shady businesses out there that we have been burned by over the years, but Knight Safe and Lock exemplifies honesty and integrity. We were happy to cast our vote for them in the King 5 Evening magazine's Best of Western Washington Contest which they placed FIRST the last 2 years running. We wish them all the best in their next 20 years of serving Gig Harbor. Congratulations on your success, it is well deserved!